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Refund Policy

Effective Date: 6/17/2025

At Cover’d, we strive to provide reliable, custom-built solutions and exceptional service. This policy outlines our terms regarding cancellations, rescheduling, and refunds for consultations, custom projects, and installations booked through www.staycoverd.com.

1. Consultations

Free Consultations (If Offered):

Consultations offered at no charge may be canceled or rescheduled at any time prior to the scheduled appointment.

Paid Consultations:

  • Appointments may be rescheduled or canceled with no penalty if notice is given at least 24 hours in advance.

  • If canceled less than 24 hours before the appointment, the consultation fee is non-refundable.

  • No-shows without communication will forfeit the consultation fee.

To cancel or reschedule, please email us at tony@staycoverd.com or call 312-203-6680.

2. Custom Builds & Projects (Containers, Canopies, Shelters)

Because custom builds require planning, materials, and labor:

  • A non-refundable deposit (amount specified in your proposal or invoice) is required to begin all custom work.

  • If you cancel before materials are ordered, a partial refund (minus the deposit) may be issued.

  • Once materials are ordered or fabrication begins, all sales are final, and no refunds will be issued.

If adjustments to your order are needed, we’ll do our best to accommodate them depending on the stage of the project.

3. Installation Services

  • Installation appointments may be rescheduled at least 48 hours in advance without penalty.

  • If canceled within 48 hours, we reserve the right to charge a rescheduling fee or retain a portion of the installation fee to cover prep costs.

  • In the event of weather delays or site inaccessibility, we will coordinate a new installation date at no extra charge.

4. Refund Processing

If a refund is approved:

  • It will be issued to the original payment method within 5–10 business days.

  • You will receive a confirmation email once the refund is processed.

5. Contact Us

If you have questions about your order, project, or eligibility for a refund, please contact:

Cover’d
📧 tony@staycoverd.com
📞 630-283-2983
📍 Plainfield, IL, USA
Website: www.staycoverd.com

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